Our return policy extends for 15 days from the date of receiving your item, allowing you ample time to initiate a return.

For a return to be eligible, the item must remain in its original condition, unworn or unused, with tags intact, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

To commence a return, please reach out to us at sales@s3xy.co.nz.

Upon approval of your return, we'll furnish you with a return shipping label, along with detailed instructions on the process and designated return address. It's crucial to note that items sent back without prior return authorization will not be accepted.

 
Damages and Concerns:
You are required to contact us or sales@s3xy.co.nz to provide us following information.

1. Order / Tax Invoice Number

2. Images/Video clearly showing fault / Damaged (if applicable)

3. Accurate description of the fault

- We will validate the return and our team will guide you towards a drop off at our nearest branch or organize courier pick up

- Please allow 2-4 working days to us for the assessment of the fault/damage to approve the claim.

- All the returning product has to be packed in the original, unmarked packaging with all the parts and user manual include.

- Please note that if the original packaging has been damaged or disposed or have not included the parts/accessories that come with the product, only a partial refund will be granted.

- Most of cases, we will try our best to arrange a replacement or a replacement part/s for you if applicable or otherwise a full or partial refund will be issued.


Exchanges:
We only accept change of mind within 7 days after the item is delivered.

Original shipping and return shipping will be at buyer's cost. The return courier is at the transit risk of the buyer.

Returning items must be unopened, unused with clean original packaging, and all accessories.

Please note we do not accept change of mind returns on mattresses, toppers, and related products due to health and hygiene reasons.

The refund is only processed when the item is returned to our warehouse and assessed by our team. Please allow 2-4 working days after the item arrived at our warehouse.

All returns are subject to a 10% restocking fee unless faulty or an arrangement is made by mutual agreement with S3XY.

No return of Goods shall be accepted by S3XY if they have been used in any improper way for any purpose, or if they are non-standard goods sold on a non-return basis.

Refunds:

We'll inform you once we've received and examined your return, providing details on the approval or denial of the refund. If approved, the refund will be automatically processed through your original payment method within 3 business days. Please keep in mind that your bank or credit card company may require additional time to complete the processing and posting of the refund.

Should more than 10 business days elapse since the approval of your return, kindly reach out to us at sales@s3xy.co.nz for further assistance.